Refund policy

Refund Policy

Returns

Glitch Cloud products bought from glitchcloud.us may be returned within 14 days of delivery. To start a return, email info@glitchcloud.us with your order number. We'll reply with approval and return instructions. Returns sent without approval may be refused.

Once your return is approved, you have 5 days to drop it off with the carrier. Returns shipped later than that may be refused. Return shipping is the customer's responsibility, and returns must be sent with a tracked, insured service. Please write your order number on the box. International customers should mark the package "Returned goods, US origin."

  • Unused units returned in new condition with their original packaging and all accessories receive a full refund.
  • Used or opened units carry a 10% restocking fee.
  • Damage, wear or missing items may incur additional deductions.

UK/EU buyers may cancel within 14 days of delivery. Opened units that can't be resold as new are refunded less the loss in value.

Returns go to:
Glitch Cloud Audio LLC
2636 S Wilson St, STE 104-C7
Tempe, AZ 85282
United States

Refunds are made to your original payment method within 5 business days of receiving the return.

Order Cancellations

You can cancel an order at no charge any time before it ships. Email info@glitchcloud.us with your order number.

Warranty

All Glitch Cloud products are covered by a 1-year limited warranty from the date of purchase. If a unit fails during this period due to a defect in materials or workmanship, we will repair it or, at our discretion, replace it at no cost to the original purchaser, including return shipping for the repair.

After the warranty period, repairs may be available for a reasonable fee, depending on the problem.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Exclusions

The warranty covers defects that occur under normal use. It does not cover:

  • misuse or abuse
  • unauthorized modifications
  • operation outside recommended conditions
  • damage from incorrect power supplies
  • improper storage
  • natural disasters or electrical events
  • loss or theft

Units bought secondhand or from unauthorized sellers are not covered. The warranty is non-transferable.

Getting Help

For returns, warranty service or other questions, email info@glitchcloud.us.